Technical Support Specialist With French/german/spanish | 2nd Line

What you’ll do at Jamf: 

At Jamf, we empower people to be their best selves and do their best work. The Technical Support Specialist provides technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The position provides firsthand assistance to end-users and is responsible for day-to-day interactions with customers. The position also actively participates in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies. 

 

This role is remote in Poland. We are only able to accept applications for those based in Poland or have sponsorship to live and work in Poland. 

 

What you can expect to do in this role: 

• Utilize available resources to resolve support issues independently and as part of a team. 
• Work firsthand with customers to troubleshoot, recreate, and/or resolve support issues related to JAMF products and supporting technologies. 
• Answer local support number and contribute to the global support resource pool. 
• Maintain excellent case documentation to allow for collaborative troubleshooting and resolution. 
• Effectively communicate with customers in all formats and use judgment to determine the appropriate channel of response (email, phone, screen sharing, etc.). 
• Maintain case management to ensure target response times are met. 
• Actively participates cross-departmentally and cross-regionally in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies. 
• Other duties and special projects as assigned. 

 

What we are looking for: 

• Minimum 1 year of exceptional customer service skills along with the ability to interact with internal and external customers and technical support and/or systems administration.
• Minimum of 2 years Experience with MacOS and server platforms. 
• Communication (Level B2/C1) in English and in French/German/Spanish is a must. 
• Experience with Jamf products or Jamf certification is a big plus.
• Ability to communicate complex technical terms in an easy-to-understand, non-technical manner. 
• Ability to engage with and establish trust and rapport with all levels of customers and employees. 
• Ability to perform troubleshooting and problem-solving tasks related to systems, networks, and hardware. 
• Capacity to multi-task and quickly prioritize duties. 
• Aptitude to quickly learn technical concepts. 
• Ability to work independently and as part of a team. 

  

Why Jamf? 

• Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine 
• We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities. 
• Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base. 
• Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us! 
• We offer flexible work-life in a choice-based office model and new hires receive a home office bonus to better their work space.  
• Benefits are a critical part of the “whole employee experience”. Our benefits package includes 30 days of paid time off, 3 days of VTO, health benefits, and more.