Senior Product Manager - Telehealth

Join Our Mission: Help the Helpers with Jane

Let's kick things off with a quick intro. Jane is a team that's all about fostering growth, spreading delight, and serving our healthcare community. We're on the hunt for people ready to jump in and join us while we simplify the lives of healthcare practitioners and patients daily. And guess what? Jane is a remote-first company, meaning every role at Jane, including this one, is remote — giving you the freedom to work from any corner of Canada.

Your Role in Our Journey

We’re excited to be growing our team as we continue to invest in Online Appointments (Telehealth), a critical part of how our customers deliver care. Each week, over a quarter of our customer base relies on Telehealth to connect with patients, with more than 100,000 calls happening every week. To keep improving and expanding this essential service, we’ve created a dedicated team focused on enhancing our Telehealth experience. We're now looking for a Senior Product Manager to lead this effort and help us continue to provide the best possible tools for our customers.

Learn More About Us

We're founder-led, which means we live our values while maintaining a clear vision for the future. Our product enables the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, secure payments and billing along with an evolving library of features. You can see more of them here.

There is often a high bar set, not just for the quality of work, but for the care we show for each other and our customers. And it’s our customers raising that bar, never standing still and continually improving which keeps us on our toes. It's not just about what you've done before or how quickly you work; it's about your curiosity and drive to solve the right problems and your agility in learning new ways of thinking.

No doubt, Jane's a special place to work. There is autonomy and flexibility to help integrate work into your life in a way that makes sense for you. Need to block out time to pick up the kids? Go for it. That's normal here. And yes, we have a Slack channel for parents, but we've also got channels dedicated to plants, furry friends, food, pride, wellness - you get the idea! While we love to connect virtually, the Jane team also connects in person throughout the year. That comes in the form of departmental get-togethers, company retreats, or possibly a conference or two across North America if you’re keen to learn more about our community of healthcare providers. We're on the search for folks who are ready to dive in and become part of our journey toward making healthcare professionals' lives easier every single day.

You can also learn more about Jane as a company and a product by checking out our Glassdoor reviews and our Capterra Reviews

But we’ll also keep it real — as much as we love our work, the mountain we're climbing is always getting taller. We're a growing company, and with that comes the challenge of navigating an environment with many moving parts, often without a clear-cut path laid out in front of us. This is where you come in. If you're the kind of person who gets a kick out of being resourceful and loves solving problems, you'll fit right in.

Our vision as we move towards 2025 is all about creating More Happier Helpers. That means not just growing in numbers, but growing a community of thriving healthcare professionals who provide top-notch care with Jane at the heart of their operations. If you're someone who's feeling stifled by bureaucracy, itching to shake things up, or just someone who wants to make a genuine impact in the world, consider if the Jane team is the place for you.

We believe in collaboration, humility, and keeping a growth mindset. We're looking for people who can embrace our way of working, which often means being flexible and open to change. So, if after reading this, you feel excited about the opportunity — all in the name of helping those who help others — reach out to us to learn more.

In short, if you're excited by our growth, ready to contribute to a challenging yet rewarding environment, and eager to be a disruptor alongside a team of talented individuals, we’d love to hear from you!

The Impact You Could Have

• You will define, articulate, and build ongoing alignment around the product roadmap for Telehealth at Jane.
• In partnership with your team, you will develop and manage customer research initiatives to continually deepen your understanding of what matters most to customers when it comes to Telehealth.
• You will lead the convergence of our Telehealth offering into one streamlined platform.
• You will drive the ongoing evolution of our portfolio of Telehealth products and services (across both web and mobile), responding to customer needs and market trends.
• You will manage the performance of our Telehealth products to best-in-class standards, consistently looking for ways to improve the overall product, individual features, and granular performance metrics.
• You will co-own relationships with Telehealth vendors on behalf of Jane.

The Experience We Feel We Need

• A strong customer orientation and service mindset.
• Strong data analysis skills.
• An insatiable curiosity and a drive to deliver excellence.
• Experience applying the scientific method to methodically test, learn, and iterate.
• Strong organizational skills to create order, structure, clarity, and momentum for the team.
• Excellent oral and written communication skills.
• A kind, empathetic, inclusive, and encouraging approach.
• Bonus points: Knowledge of WebRTC (web real-time communications) in the context of teleconferencing, and experience implementing and managing Telehealth applications in both browser and native app environments.