Joy Maldonado

Joy Maldonado is an experienced Customer Success Manager currently at Jellyfish, where the focus is on enhancing engineering management through advanced platform capabilities. Previous roles include Senior Client Manager for Acquia's Customer Data Platform and Senior Customer Success Manager, contributing to digital customer experiences for high-profile brands. Joy's background includes serving as a Senior Client Success Manager at Gartner, managing a substantial portfolio of C-Suite clients in the healthcare sector, and achieving top performance rankings. Early career experience at Macy's involved significant corporate sales leadership and team management across multiple locations, with a strong emphasis on diversity and inclusion. Joy holds a Master of Science in Digital Communication and Media/Multimedia from S.I. Newhouse School of Public Communications at Syracuse University and a Bachelor of Arts in Organizational Communication and Public Relations from Rollins College.