Customer Service · Full-time · Ontario, Canada · Remote possible
Hi! We’re JiffyShirts. We launched over a decade ago with a simple mission: use tech to combine an unparalleled level of customer service with the fastest delivery in the promotional product blank apparel industry.
We’re more than a T-Shirt company; we’re a support system for the creator & crafter economy, home hobbyist, and more. Today, we help millions of small businesses build their vision from scratch. And we’re hiring!
Our multicultural and multinational team is seeking go-getters, technologists, and customer-centric individuals looking to have an impact delivering solutions for our customer base.
We are seeking new team members to join our remote Customer Experience Team based in the Greater Toronto Area. Customer satisfaction is at the core of our day-to-day. We don't read scripts or quote policy. We fix the problem and prevent it from happening again. We are a high-performing team that prides itself on outstanding customer satisfaction ratings and an incredibly loyal customer base. You will have autonomy to drive continuous improvement and make an enormous impact on our customers' experience.
Please Note
*Candidates must have a strong knowledge of technology, such as Zendesk, Google Suite, and Cloud Services
*Preference will be given to those candidates with Zendesk experience (or similar software)
*Our office is located in Whitby and there will be times when travel is required
*Successful applicants will be invited to join our training accelerator in Whitby, paired with our most experienced team members
*The work hours for this role are Monday-Friday, 1:00 p.m. to 9:00 p.m. Eastern Canada time zone.
What you’ll be doing as a Customer Solutions Associate:
Answer inquiries by either email, chat, or phone to deliver desired information; researching, locating, and providing information.
Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems to dig into the root of the cause.
Determine action items by effectively communicating with both customers and suppliers.
Enhance JiffyShirts' reputation by taking ownership to resolve new customer inquiries as well as explore opportunities to add more value to your role.
JiffyShirt's Company Values