Cathy Kapande

Cathy Kapande has extensive experience in user experience writing and customer experience management, currently serving as a User Experience Writer at John Lewis & Partners since June 2018. Previous roles at John Lewis & Partners include Omnichannel Resource Planning Manager and CX Planning Manager. Prior to this, Cathy held various management positions at Marks and Spencer, overseeing a team in the Ladieswear department and ensuring high standards of customer service. Additional experiences include roles in marketing and public relations at Norwegian Cruise Line and Tourism Ireland, as well as freelance communications consulting for multiple international clients. Cathy began a career in communications with positions at prestigious agencies including Weber Shandwick and Carlton Baxter Communications. An academic background includes a BA (Hons) in History from Durham University and a year of studies at the University of Freiburg.