Natalie Burgess

Natalie Burgess has a diverse work experience spanning various industries. Natalie currently works as a Customer Success Manager/Trainer at Journeyfront, where they lead clients through onboarding and assists with product guidelines, system imports, timeline expectations, integrations, project management, data gathering, and performance strategy. In this role, they oversee client portfolios with a total Annual Recurring Revenue of $250K+.

Before joining Journeyfront, Natalie worked as an Account Manager at DHI Computing Service, Inc. Here, they oversaw existing client accounts and supported new projects, upsells, and expansions by coordinating with project managers and clients. Natalie also increased communication between internal departments and vendors.

Prior to that, Natalie served as a Project Manager at Quality Restoration & Renovations, managing an in-house team of 6 and multiple sub-contractors for a fire and water restoration service company. Additionally, they were the General Manager at Sweeto Burrito, where they managed 2 franchise storefronts simultaneously and handled hiring, P/L statements, payroll, accounting, and daily operations.

Earlier in their career, Natalie co-owned and operated a food truck business called Better Burger, where they were responsible for all aspects of small-business ownership. Natalie also worked at Heritage School as a Home Manager, overseeing a group home for teen girls with physical and mental injuries, and at Walt Disney World as a Trainer, where they were promoted to the location trainer role overseeing training for new employees.

Overall, Natalie's work experience showcases their expertise in customer success, account management, project management, operations, and training.

Natalie Burgess holds a Bachelor of Science (BS) degree in Business Management with a specialization in Human Resources from Western Governors University. The duration of their studies is not specified.