James Kelly

James Kelly has extensive work experience in customer success and account management roles. James began their career at British Airways, where they held various positions including Commercial Development Manager/Deal Design and Optimization Lead, Multinational Sales, Deal Management Consultant, and Account Representative. In these roles, they directed global RFP responses, managed and delivered projects, presented to C-level executives, negotiated pricing, performed targeted prospecting, coached and developed sales teams, and designed profitable Travel Agreements. James then worked as a National Account Manager at Odyssey Merchant Services before joining JRNI as a Customer Success Lead.

James Kelly attended the University of Massachusetts in Amherst, MA, where they pursued a Bachelor of Arts degree with a major in History. No specific start or end years were provided.