Nikhil Samuel

Nikhil Samuel has a diverse work experience, starting with their current role as a Customer Success Manager at Kapture CX. In this position, they work with clients to understand and fulfill their needs, while also customizing the portal to meet specific requirements.

Prior to their current role, Nikhil worked as a Project Manager at Kapture CX, where they liaised with the development team to ensure appropriate feature development in line with client requirements.

Before joining Kapture CX, Nikhil was an Assistant Manager at nFaktor Solutions Private Limited, where they built relationships with important stakeholders to ensure outstanding client service delivery. Nikhil also conducted data analysis and prepared presentations to showcase progress and identify areas for improvement.

Earlier in their career, Nikhil served as an Operations Coordinator at Fortinet, where they generated reports and analyzed team efficiency and performance. Nikhil also formulated graphical presentations to improve employee productivity.

Nikhil's work experience also includes a role as a Transaction Process Associate at Unisys India, where they verified compliance with legal requirements and collaborated with various teams to ensure timely management of the sales cycle.

Overall, Nikhil Samuel has a strong background in customer success management, project management, client service, data analysis, and operations coordination.

Nikhil Samuel attended the University of Mysore from 2007 to 2010, where they pursued a Bachelor of Business Management degree with a specialization in Finance.