Jaila Wilkerson

Jaila Wilkerson is a Resolution Specialist at Katapult, with experience since December 2017 in de-escalating customer issues and providing cross-channel support within the organization. Prior to this role, Jaila worked as a Collections Specialist at RGS Financial, Inc., where responsibilities included building consumer relationships and meeting quotas through effective call management from November 2016 to December 2017. Jaila's career began as a Sales Associate at Macy's between June 2014 and February 2016, focusing on customer service, sales, and product knowledge. Jaila holds a Bachelor of Applied Science in Psychology from The University of Texas at Dallas (2016-2019) and an Associate's degree in Communication from Eastfield College (2014-2016).