Amanda Moore

Amanda Moore possesses extensive experience in customer support and collections within the banking and legal sectors. Currently serving as a Case Manager at Bank of Ireland since August 2023, Amanda manages a portfolio of non-performing exposure customers, prioritizing empathy for vulnerable clients. At KBC Bank Ireland, Amanda has held the position of Arrears Support Executive since September 2019, working with mortgage and personal loan arrears and engaging with various stakeholders to facilitate account restructuring. Previous roles include Collections Executive at Belgard Solicitors, where Amanda negotiated repayment plans and liaised with third parties, and Debt Collections Agent at C.M.O.S Ltd/Hugh J Ward Solicitors. With a solid background in collections and debt management across multiple companies, Amanda has consistently met performance targets while providing quality customer service.