Joanna McNally

Joanna McNally is an experienced professional in customer service and operations, currently serving as Head of Customer Service for North America at Kindred Group plc since December 2020, following roles as Customer Operations Manager and Customer Service & Quality Assurance Manager for the region. Prior to this, Joanna held the position of Director of Guest Experience at Borgata Hotel Casino & Spa from February 2006 to December 2020. Joanna earned a Bachelor's degree in Recreation and Leisure Services Management from East Stroudsburg University of Pennsylvania between 2002 and 2005.