Sue Hessey

Sue Hessey is a Principal Service Designer at Kingfisher plc since June 2022, showcasing extensive experience in service design and employee experience. Prior to this role, Sue served as the Service Design Coaching Lead at BT from September 1996 to June 2022, where responsibilities included leading coaching efforts in Design Thinking and Service Design across IT domains. Additional roles at BT included Head of Employee Experience, focusing on user experience within enterprise systems, Principal HCI Researcher, where Sue authored 15 scientific papers on human-computer interaction, and Usability Group consultant, specializing in user needs analysis and business strategy. Earlier professional experience involved product development and marketing management for BT's early Internet products. Sue holds a 2.1 degree in Anthropology from Durham University, attained between 1992 and 1995.