Bailey Powell

Bailey Powell has a diverse work experience spanning over a decade. Bailey is currently working at Klarna since June 2021 as the Head of Customer Success, Global | Virtual Shopping. Before that, they held the position of Director of Customer Success, Global at HERO® from July 2020 to June 2021 until it was acquired by Klarna. In their role at HERO®, they aimed to make eCommerce more human by connecting shoppers with product experts via text, chat, and video. Prior to that, Bailey worked at True Fit Corporation as a Customer Success professional from June 2017 to July 2020. True Fit is a data-driven personalization platform for fashion retailers. Before joining True Fit, Bailey gained experience in business development at Datadog from September 2016 to June 2017, where they helped monitor cloud applications and resolve performance issues. Bailey also worked at Reebok International Ltd. as a Senior Allocation Analyst, Global from September 2014 to September 2016 and at Nordstrom as a Department Manager from December 2010 to September 2014.

Bailey Powell has a Bachelor of Business Administration (BBA) degree in Business Administration, Management and Operations from Salem State University. In addition to their formal education, Bailey also obtained certifications such as a Certified Mastectomy Fitter from Nordstrom in April 2012 and was recognized as the Leader of the Month at Nordstrom in May 2013.