Jennifer Lewis

Jennifer Lewis has over 20 years of work experience with a diverse range of roles and responsibilities. Jennifer is currently working as a Business Operations Manager at Klarna. Prior to this, Jennifer held various positions at flexEngage, including Director of Client Success and Operations, Director of Technical Services, and Technical Project Manager. Before joining flexEngage, Jennifer worked at Everything But Water as an eCommerce Technical Program Manager and eCommerce Development Manager. Jennifer also has experience as the owner of Two Swans Shoppe and as an Applications Development Manager at the US Federal Government. Jennifer has further worked as an Independent Contractor specializing in SharePoint Technologies Project Management, as a Sr Systems Analyst at Equitable Resources, and as a Business Systems Analyst at McKesson Provider Technologies. Jennifer began their career as a Staff Software Engineer at IBM.

Jennifer Lewis holds a Master's degree in Management and Technology from Carlow University, which they obtained from 2005 to 2007. In addition to their degree, they have acquired several certifications, including Customer Experience: Journey Mapping, Onboarding and Adoption Best Practices for Customer Success Management, Business Fundamentals for Customer Success Managers, Customer Success Management Fundamentals, Counterintuitive Leadership Strategies for a VUCA (Volatile, Uncertain, Complex, Ambiguous) Environment, Executive Leadership, Managing in Difficult Times, Managing a Multigenerational Workforce, Igniting Emotional Engagement, Motivating and Engaging Employees, WordPress for Education, Working on a Cross-Functional Team, Agile Project Management: Comparing Agile Tools, Agile at Work: Getting Better with Agile Retrospectives, Agile at Work: Planning with Agile User Stories, Agile at Work: Reporting with Agile Charts and Boards, Becoming a Thought Leader, Building Accountability Into Your Culture, Coaching and Developing Employees, and Communicating Across Cultures. These certifications were obtained between 2018 and 2021 from LinkedIn.