Johanna Svalgård

Johanna Svalgård has a diverse work experience spanning various industries. Johanna is currently working at Klarna as a Team Lead in the Payments Back Office. Prior to this, they worked at Guldbrev AB as a Customer Service Manager, where they had full responsibility for customer service in the in-house markets of Sweden and Norway, as well as for outsourced customer service in Finland, Netherlands, and Austria.

Before Guldbrev AB, Johanna worked at 24Storage AB, where they held several roles including Team Leader Operations, Team Leader CSC, and Deputy Team Leader CSC. In these roles, they were responsible for daily operations, result monitoring, scheduling, and training of new employees. Johanna also worked as a Customer Success Specialist, handling bookings and providing support to individuals and businesses via various channels.

Johanna'searlier work experience includes roles as a Teacher/Assistant Teacher at Internationella Engelska Skolan Skärholmen, a Substitute Pre-school Worker at Förskolan Torget, and a Production Handler at BancTec. Johanna also worked as a Studybuddy at Studybuddy AB, a Support Handler at Nets Group, a Customer Service Representative at Groupon, and a Customer Service Executive at Telia Sonera.

Overall, Johanna Svalgård has gained expertise in customer service, team leadership, operations management, and teaching throughout their career.

Johanna Svalgård's education history is as follows:

In 2019, Johanna attended Svensk Handel for a one-day training in Grundläggande Arbetsrätt (Basic Labor Law).

From 2013 to 2016, they studied at Stockholm University, focusing on the Ämneslärarprogrammet inriktning samhällskunskap och engelska (Subject Teacher Program with a specialization in Social Studies and English).

Between 2008 and 2011, Johanna completed their Gymnasieexamen (High School Diploma) with a specialization in Masskommunikation och media - inriktning rörlig bild (Mass Communication and Media - Moving Image) at Rudbeck Gymnasium.

In addition to their formal education, Johanna has obtained various certifications. In November 2021, they completed the Responsive Web Design course offered by freeCodeCamp. Johanna also completed several courses from Udemy, including The Project Management Course: Beginner to Project Manager, The complete SQL Bootcamp: Go from zero to hero, Agile Crash Course: Agile Project Management; Agile Delivery, Learn Risk Analysis, Evaluation & Assessment - from A to Z, and Operational Risks Management ORM. The certifications from Udemy were obtained between September 2022 and February 2023.