Sandro La Rosa

Customer Service Team Lead at klarsolar GmbH

Sandro La Rosa has a diverse work experience spanning over more than a decade. Sandro is currently working as a Customer Service Team Lead at klarsolar GmbH, a position they began in August 2022. Prior to this, Sandro held the same role at Nuri from May 2021 to August 2022.

Before joining klarsolar GmbH, Sandro worked as a Service Delivery Manager at Fitbit from July 2020 to May 2021. From November 2019 to May 2020, they served as a Customer Support Team Lead for the German and Finnish markets at Ferratum Group.

Sandro has also gained significant experience at Apple, where they started in September 2012. During their tenure at Apple, they held various roles including Customer Service Team Manager for German-Speaking Markets from September 2015 to November 2019, Supervisor and Team Manager for Customer Support in the Spanish, Italian, and German markets from September 2014 to September 2015, and Customer Support Advisor from September 2012 to September 2013. Sandro received recognition for their high customer satisfaction results and was responsible for handling procedural and technical requests.

Prior to their work at Apple, Sandro worked as a Night Porter and Receptionist at Buxted Park Hotels from September 2011 to September 2012. Their first professional role was as a Customer Support Advisor at Quality Communications, where they worked from September 2008 to September 2011.

From 2000 to 2002, Sandro La Rosa attended Handelslehranstalt Bruchsal, where they studied Retail Sales and obtained a degree in Retail Business Sales and Management.

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Timeline

  • Customer Service Team Lead

    August, 2022 - present