Gail James

Gail James has a wealth of experience in customer service and customer success roles. Gail began their career in 2007 as a Customer Service Representative at MPH Bookstores Sdn Bhd. In 2011, they moved to Credit Bureau Malaysia Sdn Bhd as a Senior Executive, Customer Service. In 2015, they joined CTOS Data Systems as a Senior Executive, Product Innovation & Development. In 2016, they were promoted to Assistant Manager, Client Support and then to Key Account Manager. In 2017, they moved to Handshakes by DC Frontiers as a Client Success Senior Manager. Most recently, in 2022, they were appointed as Head of Customer Success at Know Your Customer Limited, a company that provides next generation digital on-boarding solutions.

Gail James attended Olympia College Sdn. Bhd. where they studied Business Administration and Management, General. Gail also attended Convent Bukit Mertajam. No certifications were listed.