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Support Engineer

Engineering · VA, United States of America

Job description

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time.

Over 17,000 retailers rely on us to match their customers to a payment plan clearly and quickly, all while reflecting well on their brand. Their 2M+ customers love us because we provide a flexible way for them to make payments, and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

Interested in learning more about how we’re transforming the financing experience and joining our team?

We are seeking a highly motivated and skilled Technical Support Engineer with a strong coding background to join our team. The ideal candidate will have excellent problem-solving abilities, a deep understanding of software development, and a passion for helping customers resolve technical issues.

What you'll do:

  • Troubleshoot and Resolve Issues: Diagnose and resolve software and network-related issues. Reproduce customer issues and find solutions efficiently.

  • Develop and Improve Code: Write and review code to enhance the functionality and performance of our products. Collaborate with the development team to implement new features and fix bugs.

  • Training and Documentation: Create and maintain detailed technical documentation, FAQs, and support materials to help internal stakeholders understand and use our products effectively.

  • Collaborate with Teams: Work with product development, quality assurance, and engineering teams to provide feedback and contribute to product improvements.

  • Monitor and Analyze: Keep track of issues and trends to provide insights for product development and customer service enhancements.

About you:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

  • 1+ years of experience in technical support or a related field.

  • Strong coding skills in languages such as Golang, JavaScript, C#, Python, Java, or C++. Experience with SQL and scripting languages is required.

  • Strong understanding of software development, operating systems, networking, and databases.

  • Excellent analytical and troubleshooting skills with a proactive approach to problem resolution.

  • Strong communication and interpersonal skills with a focus on customer satisfaction.

  • Ability to work independently to drive resolutions to issues, solutions to challenges, and manage stakeholders.

  • Ability to work collaboratively with teammates to improve our products.

  • Meticulous attention to detail and a commitment to delivering high-quality work.

Preferred Qualifications:

  • Familiarity with cloud platforms like AWS, Azure, or Google Cloud.

  • Understanding of DevOps practices and tools such as Docker, Kubernetes, GitLab, etc.

Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.

Who we are & what we value: 

  • We focus on what’s most important
  • We set clear expectations and deliver
  • We embrace challenges to reach our full potential
  • We ask, “How can this be better?”
  • We move fast together

Benefits:

At Koalafi, you will have a direct impact on our products and help shape the company’s success. We offer competitive compensation & benefits packages to keep you at your best:

  • Comprehensive medical, dental, and vision coverage
  • 20 PTO days + 11 paid holidays
  • 401(k) retirement with company matching
  • Student Loan & Tuition Reimbursement 
  • Commuter assistance
  • Parental leave (maternal + paternal)
  • Inclusion and Associate Engagement Programs

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