Senior Field Operations Manager - EMEA

Are you ready to power the World's connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply.  Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the role:

Kong is seeking a seasoned Senior Field Operations Manager - EMEA, to join our Revenue Operations team. In this position you'll serve as a trusted business partner; an advocate for and advisor to the EMEA GTM Leadership team. You'll define, track, and implement EMEA business objectives, initiatives, strategies, tactics, and processes that scale.  This role incorporates hands-on execution for a hyper-growth sales team. You need to be a practitioner of full-funnel GTM Strategy & Operations, a self-starter, comfortable working in a dynamic, data-driven environment, and demonstrate curiosity and a “get things done” attitude. The successful candidate will report to the Director, Global Field Operations.

Why should you want to work at Kong?  

Market Opportunity - We are on a quest to build a $10b+ software company over the next few years and need YOUR help! Why APIs Matter? APIs have been enabling innovation for decades! Strong VC team, Series D, strong year over year revenue growth!

Technical Leadership - We are recognized as the leader in innovation in the connectivity space. Marco, our CTO/co-founder - “We are the Cisco of L4 and L7” - CUBE Conversation, March 2021 We are the leading innovator in the connectivity space!

Amazing Team & Culture - Come be a "Konger" and find out what we mean. Great Place to Work Certified in 2020 & 2021 Kong employees exemplify our culture at our 2022 Sales Kickoff 2022 Forbes Cloud 100 Honoree

Building Great Products - Learn why the world's largest companies love our tech! Kong Named in the Leaders Quadrant of the Gartner® Magic Quadrant™ for API Management for the Fourth Consecutive Year Over 250m+ downloads of our open source API gateway!  Over 40k+ stars on Github between Kong API and Kong Insomnia!

Responsibilities:

• Lead annual EMEA GTM planning process to include fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, territory planning
• Partner with leadership to design and implement the EMEA GTM structure, segmentation and coverage model across roles, including Sales, Solutions Engineering, Customer Success, Sales Development and Professional Services
• Provide visibility and performance tracking on the health of business, lead funnel monitoring, sales efficiency and productivity key performance metrics via business intelligence applications
• Lead execution of the operating cadence within the theater supporting management inspection throughout the customer lifecycle at each level of the organization
• Support sales leadership with content preparation for key management reporting needs to include but not limited to Quarterly Business Reviews
• Drive CRM accuracy, pipeline analytics, forecasting and ad hoc regional reporting requirements.
• Ensure efficient deal velocity and monitor deal management processes, make recommendations on process improvement initiatives regarding deal structures, approvals, booking processes, etc.
• Participate in regular meetings with Marketing, Customer Success, Finance, Legal and various other teams to assist in addressing issues, building plans and driving change management.
• When requested, assess inquiries directed to the EMEA VP of  Sales, determine the proper course of action and delegate to the appropriate individual to manage.
• Ensure all Sales Leadership team issues are addressed properly, efficiently and judiciously, and keep track of progress until resolved.
• Any additional tasks required by the manager

Qualifications:

• Organization and order during busy periods with composure and focus.
• Experience with SFDC (Sales Cloud, CPQ), Clari, Outreach, Zoominfo and similar tools
• Demonstrable competence with Google G-Suite tools
• Excellent quantitative and analytical skills, a data-driven mindset
• Strong customer service attitude, ability to work independently and in a fast-paced environment
• Excellent written and communication skills.
• 5-8 year relevant business experience
• A team player who works well in a collaborative environment.
• BA/BS in a quantitative field, MBA or related graduate degree a plus
• If you don’t meet all of the requirements listed here, we still encourage you to apply because skills can be used in lots of different roles at Kong.