Dave Goodhand

Dave Goodhand has a diverse work experience spanning over two decades. Dave is currently working at Kong Inc. as the Director of Customer Reliability Engineering, where they oversee customer relationship management and ensures their satisfaction. Prior to this role, they were a Senior Customer Reliability Manager at Kong Inc.

Before joining Kong Inc., Dave worked at Imply as a Technical Success Manager - EMEA. Their responsibilities included managing post-sales operations for EMEA customers, implementing new use cases, and providing technical support using various Big Data and Cloud technologies.

Dave also held the position of Head of Customer Success at Unravel Data, where they were in charge of post-sales activities for clients across EMEA. Dave utilized their experience with the HDP platform to address common customer issues and increase the usability of Hadoop platforms.

During their tenure at Hortonworks, Dave held several roles, including Premier Support Manager - EMEA & APAC, Support Manager - EMEA, Technical Support Lead - EMEA, and Technical Support Engineer. In these positions, they managed support teams, resolved customer escalations, implemented training programs, and provided technical guidance on the HDP stack.

Prior to Hortonworks, Dave worked at Nimsoft as a Senior Support Engineer. Dave provided software support to clients using Nimsoft Monitoring Solutions and dealt with a wide range of problems and issues.

Dave's earlier career includes roles at Neocol UK Ltd as a Support Manager, Integritie as a Technical Consultant, and VoiceRite Ltd in various support and sales roles.

Overall, Dave Goodhand has extensive experience in customer success, technical support, and team management, specifically in the areas of data analytics, Big Data, and cloud technologies.

Dave Goodhand attended Churcher's College from 1998 to 2000, where they studied Maths, Physics, and Chemistry. Dave obtained a certification in Hortonworks Apache Hadoop Administrator 2.x in March 2015.