Konnect Insights
Yash Chauhan is a seasoned professional in the field of Customer Success, currently serving as a Senior Associate at Konnect Insights since April 2023. Previously, Yash held the position of Customer Success Manager at OneDirect from March 2022 to March 2023, focusing on online reputation management tools and social listening while fostering strong relationships with brands. Prior experience includes content writing and brand positioning at BITCS, where Yash strategized content based on analytics, and roles at uFaber Edutech Pvt Ltd and WonderSkool-Career Prabhu, contributing to various articles, blogs, and marketing materials. Yash holds a Bachelor of Arts in Journalism and Mass Communication from Amity University, completed in December 2021.
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Konnect Insights
Konnect Insights is a unified customer experience management platform for your brand. It is an omni-channel product that combines Social Listening, Online Reputation, Social CRM, Social Analytics, Publishing, Survey, BI Tools, Crisis Management - that unifies customer care and marketing across all customer touch-points (social media, web, physical stores, chatbots, SMS, news, call center, messaging), for your brand Konnect Insights is a comprehensive platform that unifies data science, marketing, analytics, and customer experience to ensure a true imagery and projection of the brand. Being in the market for about half a decade, it is a trusted and go-to solution for over 500 leading brands from industries such as aviation, banking, financial services, food & beverage, fintech, IT, real estate, travel & tourism, FMCG, retail, e-commerce, media, marketing, etc. across APAC, LATAM, the Middle East, and North America. Built on principles of Big Data, AI, ML and NLP, with years of expertise and best practices, it caters to every industry yet allows the brand the flexibility to tune it to its own requirements, and to ensure their marketing and customer service efforts are top notch while also being able to leverage the power of big data. https://www.youtube.com/konnectinsights