Erin Estabaya

Erin Estabaya has a diverse and extensive work experience in customer success and technical support roles. Erin started their career at NetSuite as a CRM Support Specialist and later became a Senior Technical Support Engineer. From there, they joined Zendesk as a Senior Technical Support Engineer and was later promoted to Team Lead of Technical Support & Engineering. Erin then transitioned to Worksuite (formerly Shortlist) as a Technical Support Specialist and later became a Customer Success Manager and Implementation Manager. Following this, Erin worked at Rebrandly as a Customer Success Manager and Support Operations Manager. Erin then joined Drata as a Customer Success Manager before moving on to Uscreen as the Manager of Technical Support and End User Support. Currently, they are working at Kula as a Founding Customer Success Manager. In addition, Erin is an active member of various customer success communities such as Women in Customer Success, Women of Customer Success, and Customer Success Collective.

Erin Estabaya's education history includes a Bachelor of Science degree in Information Technology from San Beda College Alabang. The specific start and end years of the degree are not provided.

In addition to their degree, Erin has obtained several certifications. In May 2022, they completed the Learn HTML Course from Codecademy. In May 2020, they obtained certifications in Fundamentals of Management, Improving Communication Skills, and Success from Coursera. Erin also obtained certifications in Delivering a world-class customer support experience and Designing and implementing a conversational framework for support teams from Intercom in May 2022. In August 2017, Erin obtained the Zendesk Support Administrator certification from Zendesk.