Product Owner – Customer Support Management System

We are looking for a strong Product manager to lead one of our key customer support products at Kyivstar. In this role, you will be responsible for all aspects of the product, including P&L, KPIs and OKRs, people management, stakeholder management, roadmap prioritization, R&D, customer development, and more. Your goal will be to ensure the successful implementation of our product strategy.

You will join our experienced product team, which includes product designers, business analysts, developers, QA specialists, product analysts, and more — all the expertise you need to succeed. We seek a team member passionate about building great products, understands how to navigate ambiguity, and thrives in transforming chaos and complexity into elegant solutions. Our seasoned in-house team is committed to consistently delivering value to our clients and will support you every step of the way.

About us Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diia.City. We are a subsidiary of Kyivstar, one of Ukraine’s largest telecom operators. Our mission is to change lives in Ukraine and around the world by creating technological solutions and products that unleash the potential of businesses and meet users’ needs. Over 500+ KS. Tech specialists work daily in various areas: mobile and web solutions, as well as design, development, support, and technical maintenance of high-performance systems and services. We believe in innovations that bring quality changes and constantly challenge conventional approaches and solutions. Each of us is an adherent of entrepreneurial culture, which allows us never to stop, to evolve, and to create something new.

What you will do

• Setting your team’s goals, and success metrics about Kyivstar’s mission, driving maximum business impact
• Identifying new product opportunities and revenue drivers. Constant adaptation to our customer needs is a key
• Developing and creating buy-in of product strategy for C-level, your team, and all stakeholders
• Inventing new features and working closely with Discovery and Engineering teams to deliver them and measure them
• Constant communication with a customer support team to ensure the quality of product features
• Collaborating with other stakeholders: FP&A, Legal, Tech, Marketing, Customer Support, etc
• Prioritizing product roadmap and aligning it with the IT roadmap of the company, while managing risks, setting expectations, identifying dependencies, and forecasting the future development
• Going deep into business and system analysis to ensure good decisions

Qualifications and experience needed

• 3+ years of experience in product management with proven success defined by metrics, experience in managing products through the complete lifecycle, from ideation to market launch
• At least 2 years working with customer support processes, customer support digitalization, call center management systems, etc
• 1+ years of people management will be a plus
• Metrics-oriented mindset and strategic thinking; strong skills in stakeholder management are a must
• Strong leadership skills, ability to create and translate product vision and drive your team to ensure progress
• Understanding  telco business specifics is a must
• Technical proficiency to engage effectively with engineering teams and understand API design principles, understanding of basic system integration principles, and ability to define the good technological architecture of the product
• Good written and verbal communication skills. Excellent negotiation skills are a must
• Willingness to tackle any challenges on the path to successful product development

What we offer

• Office or remote — it’s up to you. You can work from anywhere, and we will arrange your workplace
• Remote onboarding
• Performance bonuses for everyone (annual or quarterly — depends on the role)
• We train employees: with the opportunity to learn through the company’s library, internal resources, and programs from partners
• Health and life insurance
• Wellbeing program and corporate psychologist
• Reimbursement of expenses for Kyivstar mobile communication