Laivly
Corin Frost, CPHR, currently serves as the Sr. Director of People & Culture at Laivly since April 2024. Previously, Corin held various roles at Neo Financial from October 2021 to April 2024, including Director of People Operations & Talent Experience and Sr. People Manager. Before that, Corin worked at Canada Goose from November 2014 to October 2021, progressing from HR Business Partner to SR. Manager, HR. Prior experience includes roles at Richardson International, Winpak, and KPMG, where Corin gained comprehensive HR knowledge starting as an HR Assistant in 2006. Corin's educational credentials include an Advanced Human Resource Certificate from The University of Winnipeg and several management and HR management certificates from RRC Polytech.
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Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.