Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.

Software

AI/ML

Information Technology

Laivly

Jeff Fettes

Jeff Saunders

Simon Burgess

Rod Edwards

Megan Fox

Matthew Bruno

David Sheridan

Craig Shyjak

Development Team

Product Team

Leadership Team

Software Quality Assurance

Machine Learning Team

Sales and Customer Success Team

IT and Software Support

Teams at Laivly