Deny Ekarisma

Deny Ekarisma is an experienced professional in customer and seller experience management, currently serving as the Head of Customer and Seller Experience at Lazada since November 2024. Prior to this role, Deny held the position of Head of Customer Experience at Ula from September 2020 to November 2023 and served as Customer Service Manager at JD.ID from September 2017 to September 2020, as well as at elevenia from August 2015 to September 2017. Deny's extensive background in customer service also includes significant roles at FedEx/RPX, where responsibilities ranged from CDN Manager to Senior Specialist in Customer Service across different tenures from 1997 to 2015. Deny holds a Master's degree in Management and a Master's degree in Marketing Management from Universitas Trisakti, alongside specialized training in customs services.