Jonathan Neville

Jonathan Neville has a decade of work experience, beginning in 2010 with NCO Group as a Customer Service Collections and Retention Agent for AT&T and Directv. In 2012, they moved to Royal Caribbean International as a Guest Security Assistant. In 2015, they started working for Bahamas Paradise Cruise Line as a Cabin Attendant. In 2016, they joined Dell as a Senior Technical Support Associate. In 2018, they began working for Cobalt Technologies as an ITL and for Radius Global Solutions LLC as a Senior Collections Specialist. In 2019, they started working for Connect International, LLC as a Senior Collections Specialist. In 2020, they moved to Sitel Group as a Senior Customer Service Executive for LG Canada. Their current role is as an Online Support Specialist at leadpops.com, where they are responsible for phone and email support, building websites to get more traffic and taking back leads, and ticket solving using tools such as Jira, Zendesk, Chargebee, Zapier, and Hubspot.

Jonathan Neville's education history includes a Licenciatura in Administración de tráfico, aduanas y transporte from Universidad de Panama between 2004 and 2019, and an Ordinary seaman from Instituto de marina mercante ocupacional de panama between 2011 and 2012. Jonathan has also obtained various certifications, including Security Awareness from IDT Corporation in December 2022, EF SET Standard English Test from EF Standard English Test (EF SET) in November 2022, Confluence Fundamentals Badge from Atlassian in October 2022, Jira Fundamentals Badge from Atlassian in October 2022, Jira Service Management Fundamentals Badge from Atlassian in October 2022, Trello Fundamentals Badge from Atlassian in October 2022, and Conflict Management Training from Royal Caribbean Group in November 2012.