Senior Product Manager

About the Role: At CleverTap, we built TesseractDB™, the world’s first database built specifically for engagement and retention. It was created to overcome the limitations of ordinary martech and to bring the full power of AI/ML to marketers. The CleverTap platform ingests 36 billion user interactions daily, and sends out over 16 billion message notifications each day on behalf of its customers, and currently stores over 50 petabytes of data. 

We’re building newer capabilities around machine learning, better behavioral analytics, collaboration tools, and more ways to offer hyper-personalized experiences.

As a Product Manager - Platforms, you will own overall system performance, stability, uptime, scale, and security of all backend systems that power the CleverTap platform. You’ll help shape the roadmap for the next generation of TesseractDB™.

CleverTap's Product Managers work collaboratively in a dynamic, highly-technical environment to build the World’s #1 Retention Cloud.

What you will do:

• Own the ideation, development and launch of new enabling products and tools that impact the overall CleverTap platform and it’s customers in terms of performance, scale & security
• Incorporate understanding of developers, data, and market analysis to devise product strategies and roadmaps.
• Work closely with the engineering teams to develop understanding of the core engineering architecture, deep-dive into various engineering challenges to devise effective product solutions and execute challenging yet impactful projects
• Partner with customer support teams to solve customer pain points
• Own and be accountable for scaling systems powering the CleverTap platform
• Prepare Product Requirement Documents (PRD), based on the priorities, and work with the development team for timely development and release of product/ features
• Define and analyze metrics that drive the success of products.
• Display strong leadership, communication, organizational and execution skills.

What are we looking for? Must have:

• BE/BTech in Computer Science or Computer Engineering or IT will be preferred.
• 6-8 years in building and launching customer-facing products with at least 3+ years of experience building and shipping software products in a Software Engineering role including working on developer-focused APIs, services & SDKs
• Ability to understand complex software systems and communicate effectively with technical specialists 
• Good knowledge of at least one cloud service - AWS, GCP, Azure etc
• Cross-functional communication and collaboration experience.
• Collaborate with other product and engineering teams to drive various platform initiatives 

Good to have:

• MBA/PGDM with a specialization in IT or Marketing or Strategy or Business Analytics will be preferred.

Who will you report to: Director-Product Management

Key Competencies:

• Behavioural: Cross-functional team management, Growth mindset, good communication and presentation skills
• Functional: Product marketing strategies, strong analytical skills with demonstrated ability to formulate data-driven decisions that lead to results, project management skills

Why join us?

• Be a part of a global growth stage startup
• Work in a fast-paced, dynamic environment where your contribution matters
• You are passionate about technology and its impact on the high growth mobile technology space
• Innovate at scale, with learning opportunities

What is working at CleverTap like?

• Be a part of a global category creator
• hyper growth B2B SaaS startup
• Work in a fast-paced, dynamic environment where your contribution matters
• Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
• Accountability and driving outcomes is the key to success
• Your career here is limited by you and nothing else- Teamwork trumps individual success
• You are passionate about experience technology and its impact on enabling  growth 
• Innovate at scale, with learning opportunities and having fun along the way!

About the Function: Customer Success at CleverTap is a relationship-focused client management team, comprising tech experts, solution architects, and delivery managers that align customer goals for beneficial outcomes. Customer success at CleverTap focuses on ensuring customers achieve their desired outcomes while using CleverTap products.

We are outcome driven and we run with heart while leading with our core values: P  :  Act with First Principles I   :  Take Initiative  L  :  Seek to Learn O :  Take Ownership of Outcomes T  :  Help Achieve Together S  :  Speak up then Commit

About CleverTap: CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime. It offers analytics that encompasses every aspect of the lifecycle, enabling businesses to measure and optimize each experience in real time. Its unique AI capability is insightful, empathetic, and prescriptive, facilitating smarter and faster decisions. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.

CleverTap is trusted by 2000 customers, including Electronic Arts, TiltingPoint, Gamebasics, Big Fish, MobilityWare, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco.

Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ, and 360 One, the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Delhi, Singapore, and Jakarta.

For more information, visit clevertap.com or follow us on LinkedIn and X.