Vice President Presales

About the Role: As the Vice President of Presales (Solutions Engineer), you will play a pivotal role in shaping our company's success by leading a team of solution engineers, overseeing technical aspects of our products and services, and collaborating with various departments to ensure seamless execution of our solutions. This role requires a visionary leader with exceptional technical acumen, a strategic mindset, and the ability to drive innovation in our solutions.The role requires a blend of technical expertise, strategic thinking, leadership, and effective communication skills.

What will you do?

• Strategic Leadership

• Define and execute the department's strategic vision, goals, and objectives in alignment with the overall company strategy.
• Collaborate with cross-functional teams, including sales, product development, and marketing, to ensure the alignment of solutions with market needs and business goals.

• Team Management

• Recruit, lead, mentor, and manage a high-performing Solutions Engineering team.
• Foster a culture of collaboration, innovation, and continuous learning within the team.

• Solution Design and Development   - Oversee the design, development, and optimization of innovative solutions that address customer needs and the market trends.   - Provide guidance and expertise to the team in designing complex, customized solutions for clients.   - Collaborate with the executive team to define the company's solution strategy and roadmap.
• Pre-Sales Support   - Work closely with the sales team to understand customer requirements and craft tailored solutions that demonstrate value and competitive differentiation.   - Participate in customer meetings, presentations, and proposals to present technical solutions effectively.
• Technical Expertise   - Provide technical leadership and guidance to the solution engineering team.   - Maintain a deep understanding of the company's products, services, and industry trends to effectively communicate the value proposition to clients.   - Stay updated on emerging technologies and trends that can enhance the solutions offered by the company.
• Collaboration:   - Collaborate with product management teams to provide feedback and insights from customer interactions that can inform product development and improvements.   - Work with cross-functional teams to ensure seamless integration of solutions into the broader ecosystem.
• Client Relationships:   - Build and maintain strong relationships with key clients, acting as a trusted technical advisor and building credibility for the organization. * Performance Metrics:  - Define and track key performance indicators (KPIs) to measure the success and impact of solutions engineering efforts.   - Regularly report to executive leadership on departmental progress, challenges, and opportunities.

What are we looking for? Must Have :

• Bachelor's or Master's degree in a relevant technical field (e.g., Computer Science, Engineering).
• Proven experience (typically 10+ years) in technical roles, including solution engineering, software development, or related areas.
• Strong leadership and team management skills with experience in leading and developing high-performing teams.
• Excellent communication and interpersonal skills to engage effectively with internal teams, clients, and stakeholders.
• In-depth understanding of the industry, market trends, and emerging technologies.

Key competencies include :

• Ability to balance strategic thinking with hands-on technical contributions.
• Proven track record of designing and delivering successful technical solutions to customers.
• Business acumen and the ability to align technical solutions with business objectives.
• Demonstrated ability to thrive in a fast-paced, dynamic environment.

Measures of Success :

• Revenue growth : Attainment of 100% of the new business and expansion acquisition goals for East Region
• Team performance and development : Build, Enable and Scale the Solution Engineering team 
• Customer satisfaction : Customer surveys and feedback scores.  Customer retention rates

Reporting Relationship : Reporting to CRO - East

Why join us? Be a part of a global growth stage startup. Work in a fast-paced, dynamic environment where your contribution matters. You are passionate about technology and its impact on the high growth mobile technology space. Innovate at scale, with learning opportunities.

What is working at CleverTap like?  Be a part of a global category creatorHyper growth B2B SaaS startup- Work in a fast-paced, dynamic environment where your contribution mattersWork, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented teamAccountability and driving outcomes is the key to successYour career here is limited by you and nothing elseTeamwork trumps individual successYou are passionate about experience technology and its impact on enabling  growth Innovate at scale, with learning opportunities and having fun along the way!

About the Function: We are outcome driven and we run with heart while leading with our core values: P : Act with First Principles I : Take Initiative  L : Seek to Learn O : Take Ownership of Outcomes T : Help Achieve Together S : Speak up then Commit

About CleverTap: CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime. It offers analytics that encompasses every aspect of the lifecycle, enabling businesses to measure and optimize each experience in real time. Its unique AI capability is insightful, empathetic, and prescriptive, facilitating smarter and faster decisions. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement.

The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.

CleverTap is trusted by 2000 customers, including Electronic Arts, TiltingPoint, Gamebasics, Big Fish, MobilityWare, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco.

Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ, and 360 One, the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Delhi, Singapore, and Jakarta.

For more information, visit clevertap.com or follow us on LinkedIn and X.