Rickey Mosser

Rickey Mosser is a seasoned professional with extensive experience in customer care and quality assurance, currently serving as the Senior Manager of Quality Assurance and Compliance at LegalZoom since November 2010. Previously held positions include Senior Manager of Sales Operations and Customer Care, where leadership led to significant improvements in operational efficiency and customer experience. Prior roles at Financial Freedom and Progressive Insurance involved managing customer care and technical support teams, achieving successful relocations and process redesigns. Rickey owns a background in business management, holding a BS from the University of Phoenix and an AS from Victoria College, complemented by leadership experience from earlier roles in retail and electronic claims processing.