Shravanthi Bathey

Shravanthi Bathey is a seasoned professional with extensive experience in claims and customer experience management, currently serving as Sr. Director of Claims Experience at Lemonade since July 2021. Prior to this role, Shravanthi held various positions at American Airlines from June 2014 to July 2021, including Senior Manager of Customer Relations, where responsibilities included restoring customer loyalty after service failures, overseeing planning and technology for customer relations, and facilitating integration between American Airlines and US Airways. Additional experience includes managerial roles at US Airways focusing on ancillary revenue programs and customer service recovery, as well as internships in operations and engineering at Intel Corporation and Texas Instruments. Shravanthi holds an MBA in Operations Management from the University of Georgia and a Bachelor's in Electronics and Communication from Visvesvaraya Technological University.