Michelle Land

Michelle Land is an accomplished professional with extensive experience in customer experience and marketing management. Currently serving as the General Manager of Customer Experience & Digital at The GPT Group, Michelle oversees the implementation of customer and digital strategies for the Office Portfolio. Previous roles include National Customer Experience & Marketing Manager at Space&Co., where a customer-centric approach was developed across multiple venues, and Customer Experience Advisor at Yarra Trams, coordinating campaigns for the Melbourne Metro Project. An accomplished marketing consultant and customer experience specialist, Michelle also held significant positions with Telstra and DXC Technology, focusing on customer engagement and experience programs. With a solid educational background in marketing and design thinking, Michelle has developed a significant expertise in creating innovative customer journey strategies.