Ana Beatriz Fonseca

Ana Beatriz Fonseca is an experienced professional in customer success and support, currently serving as a Support Coordinator at Letalk since September 2021, where responsibilities include leading customer service teams, recruiting, and developing career strategies. Previous roles encompass Customer Success and Support Coordinator and Head of Customer Success, focusing on user experience improvement and key performance indicator definition. Prior experience includes positions in market intelligence and sales analysis at JN2 e-commerce expert, emphasizing data analysis and process optimization. Volunteer work includes supporting animal care at Abrigo Balaio de Gato. Ana Beatriz holds a Bachelor's degree in Letras tecnologias para edição and a High School diploma in Técnico em Estradas from Centro Federal de Educação Tecnológica de Minas Gerais.