Carrington Kinsey

Customer Success Manager, Enterprise at Highlight

Carrington Kinsey has a diverse work experience spanning several industries. They started their career in 2011 as a Marketing and Development Intern at The Mary Brogan Museum of Art and Science. In 2012, they worked as an Account Management Intern at MetLife. The following year, in 2014, they served as a Territory Sales Management Intern at Altria.

Carrington's professional career began in 2015 at Macy's, where they held various roles, including Omni Assistant Merchandise Planner for Boy's Activewear, Omni Assistant Merchandise Planner of Impulse Classic Collections, Omni Assistant Merchandise Planner for Premium and Contemporary Denim, and Associate Merchandise Planner for Millennial Collections and VIP Stylesetter. During their time at Macy's, Carrington demonstrated strong leadership skills and successfully managed an E-commerce business worth $15 million in the women's apparel sector.

In 2018, Carrington joined EDITED as a Customer Success-Retail Strategist. They supported the Account Management team by handling a portfolio of over 20 accounts and conducting comprehensive training sessions for customers. Carrington also spearheaded the introduction of EDITED Black, the company's first employee resource group.

After leaving EDITED in 2021, Carrington joined MakerSights as a Senior Enterprise Customer Success Manager. They were responsible for managing and monitoring enterprise and commercial accounts, driving product adoption through best practice recommendations, and implementing renewal processes to improve renewal rates by 10%.

In 2023, Carrington held the position of Founding Member at Success in Black, a role that reflects their passion for contributing to professional communities. They then moved on to become a Customer Success Manager, Enterprise at Highlight.

Overall, Carrington Kinsey has a strong background in customer success and account management, with experience in enterprise-level customer management, training, and developing successful renewal strategies. They have demonstrated leadership skills, an ability to drive product adoption, and a passion for professional development within the companies they have worked for.

Carrington Kinsey attended Florida Agricultural and Mechanical University from 2011 to 2015, where they obtained a Bachelor of Science (BS) degree in Marketing. In 2014, they also briefly studied at the Florida State University London Study Centre, although no specific degree or field of study is mentioned for this period. Additionally, Carrington has an additional certification in EDITED Retail Certified, although no details regarding the month or year of obtaining this certification are provided.

Links

Previous companies

MakerSights logo
EDITED logo
MetLife logo

Timeline

  • Customer Success Manager, Enterprise

    May, 2023 - present