Sr. Manager - People Operations - Delhi NCR

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Empowering contact center stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, you'll work on high-impact projects shaping the future of AI-driven enterprise applications alongside experts from Amazon, Facebook, Google, and more. At Level AI, expect a dynamic journey of fun, learning, and growth. Ready to redefine possibilities? Join us!

Resposibilities :

• As a trusted HR advisor, you'll drive end-to-end solutions, building and steering programs for our fast-growing organization.
• Key role in executing global people initiatives while aligning with Level AI’s culture and business goals.
• Own People technology, ensuring data integrity and driving HR analytics for informed decision-making.
• Provide operational support, implementing innovative solutions for a stellar employee experience.
• Develop and refine efficient people processes, from talent review to compliance, reflecting our vibrant culture.
• Act as a strategic business partner, offering consultative advice to senior leaders on complex HR issues.
• Tackle challenges with a GRIT mentality, aligning business, talent, and organizational strategies.
• Foster cross-functional relationships for optimized business processes, from forecasting to global compliance.

Qualifications:

• 8 + years of Extensive HR Operations experience in high-growth startups or tech business units, covering systems, comp & benefits, processes, and compliance.
• Global proficiency in organization design, and compensation/benefits practices.
• Exceptional influencing skills across all levels, thriving in a fast-paced, ever-changing environment.
• Proactive decision-maker with a principled approach, adept at providing HR consultation to senior leadership.
• Track record of building and scaling people programs, implementing/evaluating HR systems/tools.
• Strong project management skills, urgency-driven, and analytically minded with a data-driven problem-solving approach.
• Maintains confidentiality while handling sensitive information, able to work independently and collaboratively.
• Systems experience with Compensation/Merit Cycle.
• Operated in small HR teams, adept at wearing multiple hats and being hands-on.