Customer Service · Remote · Remote possible
At Liaison, we’ve helped higher education institutions build better, more diverse classes for three decades. You may recognize us as the company behind the Centralized Application Service (CAS), Enrollment Marketing services and platform (EMP), SlideRoom, Time2Track, TargetX (CRM) and Othot.
Everything we do is focused on taking that proven success and expanding its scope and scale. Over 31,000 programs on more than 1,000 campuses see us as a forward-thinking partner integral to meeting their total enrollment goals — and we’re building the data- and mission-driven team that will reinforce our role for decades to come.
Summary:
The Client Success Manager is a campaign strategist and relationship manager responsible for understanding their clients' specific needs, strategizing best options, and rolling out plans in collaboration with the Enrollment Marketing department. This role utilizes Liaison's enrollment marketing software and leverages digital marketing channels to launch college marketing initiatives which may include print, email, and digital ads. They deliver high-level customer experience and ensure successful client account operations.
We are seeking a highly organized and methodical individual. You will be leading virtual client meetings, so the ability to make good decisions in a timely and confident manner is crucial. You will need to be able to maintain a positive attitude while working under pressure. This is a remote position associated with our Poughkeepsie, NY office.
Responsibilities:
Position Requirements:
The base salary range for this role is listed below. Exact compensation may vary based on skills, experience, and location.