Kostia K.

Kostia K. has a diverse work experience spanning across several companies and roles.

Kostia began their career in 2005 as a Telecommunications Consultant at Focus Communications, where they provided account reviews and troubleshooted customer problems for Qwest customers.

In 2007, they worked as a Network Operator at the University of Utah, taking care of hardware issues in computer labs, setting up user accounts, and enforcing lab rules.

Kostia then moved on to Teleperformance in 2008, where they worked as a Computer Technical Support specialist, providing troubleshooting for Small Business customers of Dell and acquiring their CompTIA A+ Certification.

In 2009, they joined Utah Valley University as a Math Tutor, assisting students with various mathematical subjects and physics.

In 2011, Kostia joined CSS Corp as a Business Support Engineer for NETGEAR. Here, they provided troubleshooting and support for over 60 NETGEAR Medium Enterprise products, reproduced network problems in the lab, and became a go-to resource for engineers.

Kostia then transitioned to Netgear in 2012, initially working as an L3 Technical Support Engineer and later as a Senior Support Engineer. In these roles, they resolved advanced technical issues, worked directly from Netgear HQ, and implemented various networking solutions.

From 2016 to 2020, Kostia worked at Panzura as a Technical Services Engineer, supporting enterprise businesses with storage filers, networking, and cloud storage services. Kostia also developed support tools using bash and python scripting.

In 2020, they joined Cisco as a Technical Support Engineer, providing support to Cisco partners during their specialization phase. Kostia automated scheduling processes using MS Sharepoint, PowerAutomate/Flow, Forms, and Smartsheets.

In 2022, Kostia worked at Pavilion as a System Engineer, and later joined Lightbits Labs as a Senior Customer Success Engineer.

Throughout their career, Kostia has gained expertise in network support, storage systems, scripting, troubleshooting, and customer service.

Kostia K. began their education in 2005 at the University of Utah, where they pursued a Bachelor's degree in Mechanical Engineering. Kostia studied at the university until 2008. Following this, they enrolled at Utah Valley University in 2008 and completed their Bachelor's degree in Physics in 2010.