Holman Pabon

Holman Pabon currently serves as Customer Service Manager at falabella.com and has extensive experience in customer experience management, particularly at Linio, where collaborative leadership and strategic process improvements led to significant increases in customer satisfaction metrics. Pabon has held various roles at Linio, including Manager of Customer Experience and Customer Experience Sub Manager, driving initiatives that improved response effectiveness and stakeholder engagement. Previous experience includes a role at Rappi, where Pabon contributed to quality assurance and training strategies, as well as a supervisory position at Imbera Colombia. Holman Pabon's educational background includes a degree in Industrial Engineering and a seminar in Strategic Marketing from Universidad Sergio Arboleda, along with a diploma in Labor Competencies and Humanities.