Sonya Toliver Irby

Sonya Toliver Irby has a strong background in customer experience and relationship management, primarily in the hospitality industry. Sonya is currently the Director of Customer Experience at Link Logistics Real Estate, where they lead a team of Customer Experience Managers and supports the organization's focus on becoming more customer-centric.

Before joining Link Logistics Real Estate, Sonya held various roles at FedEx Office. Sonya started as the Director of Sales Worldwide Accounts at Hilton Worldwide in 1994 and worked their way up to become the Director of Luxury Brand Sales. In these positions, they were responsible for driving revenue and developing executive-level relationships. Sonya also played a key role in the launch of new luxury brands and collaborated with marketing teams to develop sales collateral. Sonya's contributions resulted in over $1 billion in revenue for Hilton Worldwide.

During their time at FedEx Office, Sonya served as the Sr Manager of Strategic Accounts, leading a team of strategic account managers and driving $90M+ in annual revenue across multiple locations. Sonya was later promoted to the role of Manager of New Business Development, where they focused on building relationships with global hotel chains and growing the performance of the sales team.

Overall, Sonya Toliver Irby has a proven track record of success in customer experience, sales, and strategic account management. Sonya has consistently achieved revenue growth and developed strong relationships with clients in the hospitality industry.

Sonya Toliver Irby obtained a Bachelor's Degree in Business Administration and Management, General from Jacksonville State University, where they studied from 1981 to 1986. Sonya further pursued their education and completed a Master of Business Administration (M.B.A.) degree with a focus on Business Administration from the University of Phoenix, attending from 2005 to 2007. In 2015, Sonya earned a Marketing Strategy Certificate from Cornell University, specializing in Marketing. Additionally, they obtained a certification as a CXPA Professional Member from the Customer Experience Professionals Association (CXPA) in October 2022.