Nick Fifer

Nick Fifer is an accomplished Senior Director of Customer Success at LivePerson, where responsibilities include leading cross-functional teams to drive AI-powered transformation for major European brands. Fifer has extensive experience in customer success roles, previously serving as Head of Customer Success (UK) and Senior Customer Success Manager at LivePerson, as well as holding senior positions at NICE Ltd, Hutchison 3G, du, EE, T-Mobile UK, and HSBC. Fifer's career reflects a strong focus on enhancing customer experience through digital transformation, operational performance management, and effective stakeholder engagement. Nick Fifer holds a BA (Hons) degree in History from the University of London.