Irina Kaplyuk

Irina Kaplyuk is a skilled Business Operations Specialist at Loadlink Technologies, where responsibilities include managing Salesforce operations and developing data-driven solutions using Power Apps and Power BI. Prior experience as a Technical Business Analyst at eHopper involved identifying improvements and performing quality assurance for systems serving 60,000 global users. As a Business Development Specialist at DiDi, Irina contributed to a 15% increase in market share and enhanced customer retention by 20% through strategic initiatives. Previous role as a Customer Success Manager at Bolt focused on improving customer satisfaction scores by analyzing service indicators and training team members. Irina holds a Master's degree in International Economics and Management and a Bachelor's degree in Development Economics and International Development from the State University of Trade and Economics.