Bill Santiago

Bill Santiago has a diverse work experience spanning over two decades. Bill is currently the Technical Training Program Manager at Logicworks, a position they began in October 2021. Prior to this, they worked at Vidyo for ten years, starting in August 2011 and concluding in October 2021. At Vidyo, Bill was hired as the company's first professional technical trainer, where they delivered and maintained the Vidyo Certified Deployment and Support Engineer (VC-DSE) certification training program. Bill personally conducted over 200 certification training sessions in various countries worldwide and trained both internal and external teams for high-profile clients.

Before joining Vidyo, Bill worked at IMS Health Relationship Management as the Senior Manager of Support Services Technologies from November 2010 to May 2011. Prior to that, they held the positions of Customer Service/Training Manager and Employee Trainer at Creative Realities, LLC from November 2008 to November 2010. Bill also worked as an Employee Trainer, Technical Support Specialist, and Customer Service Representative at IMS Health Relationship Management from 1999 to 2007.

Overall, Bill Santiago's work experience showcases their expertise in technical training, customer service, and support services, with a focus on delivering certification training programs and managing training initiatives.

Bill Santiago attended the CHUBB Institute of Technology from 1997 to 1998, where they obtained a degree in Data Center Support. In addition to their formal education, they have also obtained certifications such as Microsoft Certified - Azure Fundamentals from Microsoft in February 2008 and Amazon Web Services Certified Cloud Practitioner from Amazon Web Services (AWS) in December 2021.