Ehtesham Hussain Pradhan ️

Senior Customer Support Engineer at Lookout

Ehtesham Hussain Pradhan has a diverse range of technical support and engineering experience. Ehtesham Hussain worked at Lookout as a Senior Customer Support Engineer, where they provided technical support for Java software, security, and enterprise software. Ehtesham Hussain was proficient in various technologies such as SEG, DLP, ZTNA, SASE, CASB, AWS, Linux, Android, iOS SDK, Promon, and Jfrog. Ehtesham has extensive experience in incident resolution, stakeholder communication, and collaborating with engineering teams for technical solutions.

Prior to Lookout, Ehtesham worked at NexTenders (I) Pvt Ltd. Ehtesham Hussain served as an Onsite Engineer for e-Procurement at DRDO, where they provided application support, implementation, configuration, and alpha testing of software e-Tendering. Ehtesham Hussain successfully managed project operations, resolved routine issues, and collaborated with various teams and stakeholders to improve processes and enhance products/services.

Ehtesham also held the position of Technical Support Engineer at NexTenders. In this role, they managed project operations, resolved routine issues, and worked with state government departments and senior officials to implement strategic solutions. Ehtesham Hussain excelled in process improvement through collaboration with teams and stakeholders.

Additionally, Ehtesham worked as an Implementation Engineer at CMC LTD. There, they gained experience in implementing engineering projects.

Overall, Ehtesham Hussain Pradhan has demonstrated expertise in customer-facing technical support, project operations, collaboration, and process improvement throughout their work experience.

Ehtesham Hussain Pradhan completed their education in Information Science & Engineering with a focus on Information Technology at Visvesvaraya Technological University. Ehtesham Hussain finished their degree in 2012.

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Timeline

  • Senior Customer Support Engineer

    March, 2021 - present

  • Senior Technical Support Engineer

    September, 2019

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