Jaunna Bawden

Jaunna Bawden's work experience includes various roles and responsibilities in customer service and management. Jaunna started their career at ACC TelEnterprises/AT&T Canada as a Team Leader, where they managed a team of customer service agents. Jaunna then moved on to AT&T Canada as a Manager, responsible for ensuring high levels of customer satisfaction in the call center. After that, they joined LoyaltyOne, where they held several positions, including Travel Sales Representative, Team Development Team Leader, and ultimately Associate Director of Customer Care. In these roles, they were responsible for meeting sales targets, employee development, and customer satisfaction. Jaunna actively participated in project teams and committees related to sales, contact quality, and employee engagement. Overall, Jaunna brings extensive experience in customer service, performance management, and team leadership.

Jaunna Bawden completed the Call Centre Management Program at Centennial College in 2005. Prior to that, they obtained a Bachelor of Arts degree in English from the University of Toronto in 1998. Additionally, they hold a certification as a Certified Travel Manager from the Canadian Institute of Travel Counsellors. No specific information is available regarding the month or year of obtaining this certification.