Gilda Cabrera

Gilda Cabrera has a diverse work experience spanning several industries. Gilda started their career at SYKES LATAM in 2010, where they served as a Quality Assurance Agent and Supervisor. In this role, Gilda motivated and provided feedback to their team, encouraging dialogue for conflict resolution.

In 2014, Gilda joined Intercultura as an Admissions Coordinator. Gilda'sresponsibilities included attending job fairs, contacting potential candidates for exchange programs, and conducting interviews.

Afterward, they became a Costa Rica and Panama Representative at BEO World in 2015. Gilda was responsible for contacting potential high schools, offering educational programs, following up with concerned parties, and determining each school's profile for the program.

In 2017, Gilda joined Lulu Press, Inc. and served as an International Customer Voice Associate. Gilda'srole involved providing email, phone, and chat support to Lulu.com customers in both English and Spanish speaking markets. Gilda also completed Spanish translations for various important documents.

Gilda's responsibilities increased at Lulu Press, Inc. when they became a Team Lead in September 2020. Gilda served as an escalation point for customers and worked with associates on case management and resolution. Gilda also took into account customer needs while considering business objectives and processes.

Currently, Gilda holds the position of Manager of Customer Experience at Lulu Press, Inc., which they started in April 2021. In this role, they create and maintains an open and supportive environment for their team, identifies and mitigates risks for the customer-facing business, and provides feedback, coaching, and counseling to help team members develop and advance.

Gilda Cabrera's education history begins with their Bachelor's Degree in Counselor Education/School Counseling and Guidance Services from Universidad de Costa Rica UCR, which they obtained from 2006 to 2010. Gilda then pursued further education and obtained a Licentiate degree in the same field of study from the same institution, from 2011 to 2014. Following this, Gilda Cabrera pursued a Master's Degree in Education from Universidad de Costa Rica UCR, which they completed between 2013 and 2015.

In addition to their academic degrees, Gilda Cabrera has also obtained certifications. Gilda holds a certification in Manager Foundation Accelerator from The Mintable, which they acquired in October 2022. Gilda has also obtained a Cisco Certified Network Associate Routing and Switching (CCNA) certification, although the specific month and year of its acquisition are not provided.