Marie D.

EMEA CSM Director at LumApps

Marie D. has a diverse work experience spanning multiple companies and roles. Their most recent position was with LumApps, where they held various customer success management roles from November 2019 to present. Prior to that, they worked at Microsoft as an Inside Sales Representative Cloud Azure Apps & Infrastructure from May 2018 to May 2019 and as an Ad Quality Escalation Specialist for Bing Ads from June 2017 to April 2018. Before Microsoft, Marie worked at Google as a Content Analyst for Youtube (Trust and Safety, Sensitive Content) from March 2017 to June 2017 and as a Content Analyst for Google Shopping (Data Quality / Trust and Safety) from July 2016 to June 2017. Marie also has experience as an Awareness Manager at Coexister from September 2014 to September 2015, as a Communication Assistant at Ligue contre le cancer from March 2013 to July 2013, as a Communication Assistant at INNOECHO-INNOROBO from January 2012 to May 2012, and as a Communication Assistant at Graines de Paix - Grains of Peace from March 2011 to July 2011.

Marie D. obtained a Bachelor's degree in Project Manager for Internal/External Communication from ISCPA - Institut Supérieur des Médias in the period between 2010 and 2013. Marie then pursued a Master's degree in Teaching and Training at Université catholique de Lyon from 2013 to 2014. After that, Marie D. pursued another Master's degree in Project Management from the same university, which took place from 2014 to 2015. Prior to their university studies, Marie D. completed a Literature baccalaureat from St Joseph's secondary school in France before 2010. Additionally, they have obtained several certifications from Microsoft, including Microsoft 365 Certified Fundamentals, Microsoft Certified Power Platform Fundamentals, Microsoft Certified Azure Fundamentals, and Bing Ads Professional accreditation.

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Previous companies

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Timeline

  • EMEA CSM Director

    September, 2023 - present

  • EMEA Customer Success Lead

    December, 2022

  • EMEA Senior Strategic Customer Success Manager

    December, 2021

  • EMEA Strategic Customer Success Manager

    November, 2019

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