Ben Brownlie

Ben Brownlie has a diverse work experience spanning several years. Ben currently works as a Technical Support Specialist at Lumen since April 2022. Prior to that, they held various positions at Practi, including a Tier 2 Support Engineer, and a Technical Support Specialist from February 2021 to April 2022. Ben also worked as a Customer Support Representative at Kav Sheroot Tech from August 2020 to January 2021.

Before that, Ben had a significant role at Jeesal Group as an Operations Manager from May 2018 to January 2020. Ben was responsible for managing IT services, data protection, and information governance, coordinating health and safety, and providing technical support. Ben also managed contracts, resources, budgets, and policies for the IT and Admin departments.

Prior to Jeesal Group, Ben worked as an Operations Manager at Pandora X Ltd from July 2016 to May 2018, where they managed accounts, supported clients, and worked on software projects with the development team.

In addition to their managerial roles, Ben also has experience in IT technical support, software testing, training, and onboarding/offboarding employees. Ben worked as an Operations Executive and IT Assistant at Jeesal Group, providing technical support, training, and testing software from February 2016 to September 2016 and from October 2014 to February 2016, respectively. Ben also worked as an IT Activity Leader during April 2013 to October 2014.

Furthermore, Ben has prior experience in sales and customer service. Ben worked as a Sales Assistant at both Marks and Spencer and Wilkin & Sons Ltd., and as a Residential Assistant at Anglia Ruskin University.

Overall, Ben Brownlie has a strong background in technical support, management, and customer service in various industries.

Ben Brownlie attended Anglia Ruskin University from 2008 to 2011, where they obtained a degree in Business and Information Systems with a field of study in Information Technology. In addition to their degree, they have obtained the following certifications: Certified EU General Data Protection Regulation Foundation from IT Governance Ltd in August 2018, and IOSH Managing Safely from HSQE LIMITED in June 2018.