Kenneth B.

Kenneth B. possesses extensive experience in workforce management and team leadership within the customer service and e-commerce sectors. Currently serving as the Workforce Management Supervisor at Lumina Datamatics, Kenneth B. leads a team of Real-Time Analysts to manage operational performance across multiple contact centers, focusing on service delivery and SLA compliance. Previous roles include Workforce Management Lead at Aventus, where performance optimization was a primary focus, and Product Owner at Optum, where Kenneth B. aligned business requirements with development efforts. Additional experience includes life coaching for individuals with HIV at LoveYourself Inc. and various leadership positions in workforce management at Tech Mahindra and Concentrix. Kenneth B. holds a Bachelor of Science degree in Electrical, Electronics and Communications Engineering from the Technological University of the Philippines.