Karena Stewart

Karena Stewart, CPM, is an accomplished professional with extensive experience in digital customer service and omnichannel customer experience, currently serving as Senior Director of Digital Customer Service at Macy's since June 2010. With a focus on global ecommerce strategies, Stewart has successfully driven significant growth and efficiency improvements within the retail credit business, overseeing transformations in contact center operations and colleague training initiatives. Prior to this role, Stewart held various leadership positions at Macy's, including Director of Training and Coaching Strategy and Director of Agent Coaching & Communication. Stewart's volunteer experiences demonstrate a strong commitment to community development and mentorship, particularly for underprivileged youth. An alumna of Miami University with a Bachelor's Degree in Business Marketing, Stewart also has a history of impactful internships and leadership roles within student organizations.