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Marvin Mallari

Support Manager at MadCap Software

Marvin Mallari has a significant amount of work experience in the customer support field. Marvin began their career in 2005 as a Resolution Specialist at Cox Communications. In this role, they were responsible for supporting customer service and technical support representatives, handling complex issues and customer situations, and managing overall productivity metrics. Marvin also took on additional responsibilities, such as acting as the inventory manager and implementing new procedures for customers with no dial tone. Marvin worked at Cox Communications until March 2011.

In 2011, Marvin joined MadCap Software, Inc. as a Lead Support Engineer. Marvin later became a Support Manager, a role they continue to hold. Unfortunately, specific details about their responsibilities and accomplishments in these roles are not provided.

Marvin Mallari attended Santana High School from 1999 to 2003. Marvin then went on to Coleman University and obtained an Associate of Science (A.S.) degree in Computer and Information Systems from 2009 to 2011. Marvin continued their education at Coleman University and earned a Bachelor of Science (BS) degree in Computer Information Systems from 2009 to 2013.

Links

Previous companies

Cox Communications logo

Timeline

  • Support Manager

    March, 2016 - present

  • Lead Support Engineer

    September, 2011

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